About the job
The Operations Coordinator at Splend is an exciting opportunity to be the face of customer service, ensuring that every interaction post-sale is exceptional. This job is vital in maintaining and enhancing customer relationships while managing day-to-day hub operations. The team thrives on collaboration and innovation, working together to create a seamless experience for customers.
You'll be responsible for
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Managing customer onboarding and fleet operations
Overseeing customer onboarding, returns, vehicle exchanges, and fleet management to ensure smooth operations.🛠️
Resolving customer issues
Proactively addressing and resolving customer issues through in-person and phone interactions, applying innovative problem-solving skills.🌟
Ensuring exceptional customer experience
Handling every customer interaction with care and professionalism to enhance loyalty and satisfaction.What we're looking for
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Customer service experience
Proven track record in delivering high-quality customer experiences.View
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Problem-solving skills
Proactive abilities to resolve customer issues effectively.View
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Communication skills
Excellent written and verbal communication for clear interactions.View
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