Operations Coordinator
About the job
The Operations Coordinator position is all about being the vital link between customers, drivers, and operational teams in a fast-paced environment. This job plays a crucial role in ensuring services are delivered safely and efficiently, while also providing exceptional support to both customers and internal stakeholders. The team thrives on collaboration and is dedicated to delivering high-quality service every day.
You'll be responsible for
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Providing exceptional customer service
Providing exceptional customer service via phone and email✉️
Responding to enquiries
Responding to customer and end-customer enquiries in a timely manner🤝
Liaising with teams
Liaising with drivers and operational teams to support service deliveryKey criteria
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Customer service experience
Proven experience delivering exceptional service via phone and email.View
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Organisational skills
Demonstrated ability to manage multiple priorities effectively.View
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Computer proficiency
Experience using Microsoft Office applications and IT systems.View
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