About the job
The Operations Manager – VoIP Services at Superloop is a pivotal job that drives the operational performance and service quality of VoIP products. This position is crucial for ensuring compliance and reliability, impacting hundreds of thousands of customers who rely on Superloop for their connectivity needs. The team thrives on collaboration, innovation, and a commitment to excellence, making it a fantastic environment for growth and development.
You'll be responsible for
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Leading and managing the VoIP Services team
Ensuring high performance across provisioning, support, administration and delivery activities.✅
Owning Emergency Call Service compliance
Maintaining assurance for obligations, operational testing, evidence capture and audit readiness.📈
Establishing operational performance cadence
Creating KPIs, dashboards, service reviews and continual improvement measures.Key criteria
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VoIP platform knowledge
Strong technical knowledge of VoIP platforms and protocols.View
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Operational leadership experience
Minimum 5 years in an operational leadership role.View
✅
Regulatory compliance experience
Demonstrated experience with VoIP and ECS compliance obligations.View
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