About the job
The Operations Team Leader at The Good Guys plays a vital role in coordinating and supervising store operations to support a vibrant store culture and drive profitable sales growth. This position not only focuses on delivering exceptional customer service but also emphasizes teamwork and collaboration. Join a dynamic environment where creativity is celebrated, and every team member is valued.
You'll be responsible for
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Developing team capabilities
Develop the knowledge and capability of the operations team using the coaching model and development framework.šļø
Supervising administration processes
Supervise effective and efficient administration processes and systems, ensuring compliance with core policy and standard procedures.š¦
Managing web orders
Manage web orders in line with procedures, including product pick and pack and carrying out same day delivery to customers.Key criteria
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Customer focus experience
Demonstrated experience prioritising customer needs and enhancing satisfaction.View
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Results-driven mindset
Proven track record of achieving sales and operational targets.View
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Talent development skills
Experience identifying and nurturing team members' growth.View
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