About the job
The job is about leading two operational teams at ING, focusing on delivering essential support across the bank. This position is crucial for creating a high-performing, customer-focused culture in a fast-paced environment. Team members thrive on collaboration and innovation, ensuring service levels and quality standards are consistently met.
You'll be responsible for
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Leading teams
Providing inspiring leadership that builds an engaged, high-performing team through clear objectives, development planning, regular feedback and effective communication.📊
Managing workflow
Managing team workflow and resources to ensure all processing, requests and activities are completed within agreed service levels, quality standards and productivity expectations.🔍
Ensuring compliance
Ensuring compliance and risk requirements are met by working closely with Compliance, Operational Risk and Financial Crimes, and by promptly identifying, reporting and remediating incidents.Key criteria
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Proven leadership experience
Experience leading medium-sized teams of around 10 people.View
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Banking or financial services experience
Background in banking or regulated operational environments is preferred.View
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Operational process understanding
Strong grasp of end-to-end customer care workflows.View
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