About the job
As a Customer Support Team Member in the Sales and Service Hub, your mission is to create a positive post-service experience for customers while effectively resolving any issues that arise. This job is crucial in ensuring customer satisfaction and loyalty, making a significant impact on the overall success of The Good Guys. The team thrives in a fast-paced environment that values diversity, creativity, and collaboration.
You'll be responsible for
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Delivering a positive post-service experience
Ensuring customers have a great experience after service and resolving any issues promptly📄
Managing SolvUp cases
Processing supplier claims accurately for timely payment🤝
Collaborating with teams
Working with Supply Chain, Stores, and Suppliers to enhance the customer experienceKey criteria
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Customer focus experience
Demonstrated experience prioritising customer needs in service interactions.View
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Self-awareness skills
Proven ability to reflect on feedback for personal growth.View
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Results-driven mindset
Experience achieving targets consistently, even in challenging situations.View
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