Patient Access Officer - Casual
About the job
This job is about joining the dedicated team at Oral Health Victoria as a Patient Access Officer, where your work will directly support Victorians in improving their oral health. By providing exceptional customer service and administrative support, you will play a vital role in enhancing the patient experience at the Royal Dental Hospital of Melbourne. The team thrives on collaboration and is committed to making a real difference in people's lives.
You'll be responsible for
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Providing patient-centered care
Delivering high-quality customer service to patients, ensuring their needs are met.📞
Responding to customer complaints
Efficiently addressing and resolving customer complaints, escalating when necessary.🗂️
Administrative support
Providing comprehensive administrative services to support patient access to services.Key criteria
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Health administration experience
Demonstrated experience in health administration roles is preferred.View
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Customer service skills
Proven ability to provide exceptional customer service and resolve conflicts.View
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MS Office proficiency
Experience with MS Office and strong computer literacy is essential.View
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