Patient Admissions Officer
About the job
The Patient Admissions Officer position at Macquarie University Health is an exciting opportunity to make a meaningful impact on patient experiences from the very first point of contact. This role is vital in ensuring patients feel welcomed and supported throughout their admission journey, while also managing essential administrative processes. The team thrives in a collaborative and supportive environment, dedicated to delivering exceptional, patient-centred care.
You'll be responsible for
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Managing patient bookings
Overseeing patient bookings, pre-admission processes, and appointment coordination to ensure a smooth experience.✅
Performing eligibility checks
Conducting Private Health Fund eligibility checks and confirming patient details accurately.🏢
Providing front desk reception
Responding to patient enquiries in person and over the phone while maintaining a professional environment.Key criteria
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Reception and administrative experience
Demonstrated experience in a reception or administrative role, ideally in healthcare.View
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Strong communication skills
Proven ability to build rapport and show empathy with patients.View
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Customer service excellence
High level of professionalism and customer service in all interactions.View
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