Patient Experience Officer - Emergency Department - Admin Officer Level 5 - Bega
About the job
This job is about being an Administration Officer, a vital part of our Rural Health Service. Your contributions will ensure smooth operations and support the wellbeing of our community. The team values collaboration, expertise, and a commitment to delivering exceptional patient care.
You'll be responsible for
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Providing excellent customer service
Provide excellent customer service and patient-centred support to improve the experience of patients, families, and carers within Emergency Departments across Southern NSW Local Health District.🏥
Supporting healthcare teams
Support healthcare teams to deliver excellent patient care by ensuring smooth operations across clinical and non-clinical departments.📞
Maintaining effective communication
Enhance communication and consistent information sharing while building rapport with patients and families.Key criteria
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Customer-focused service delivery skills
Demonstrated ability to sensitively respond to patient queries.View
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Resilience and flexibility
Experience managing diverse situations in a clinical setting.View
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Interpersonal and teamwork skills
Ability to interact effectively with multi-disciplinary hospital staff.View
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