Patient Experience Officer - Emergency Department - Admin Officer Level 5 - Bega
About the job
The Administration Officer job is all about being the backbone of our rural health service. This position plays a crucial role in ensuring smooth operations across clinical and non-clinical departments, directly impacting patient care and community wellbeing. The team values organization, efficiency, and a passion for supporting healthcare teams, creating an environment where everyone can thrive.
You'll be responsible for
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Providing excellent customer service
Provide excellent customer service and patient-centred support to improve the experience of patients, families and carers within Emergency Departments across Southern NSW Local Health District.🏥
Supporting healthcare teams
Support healthcare teams to deliver excellent patient care by ensuring smooth operations across clinical and non-clinical departments.📞
Maintaining effective communication
Enhance communication and consistent information sharing to build rapport with patients and families.Key criteria
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Customer-focused service delivery skills
Demonstrated ability to sensitively respond to diverse queries.View
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Resilience and flexibility
Experience managing patient interactions in clinical settings.View
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Excellent interpersonal skills
Proven ability to collaborate with multidisciplinary teams.View
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