NSW Health
Patient Intake and Demand Unit Supervisor (Administrative Officer Level 6)
Mid levelContractOfficeSydney NSW, AustraliaAdministrationCustomer service and supportPeople and culturePosted 4 hours ago
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About the job
This job is about leading the Patient Intake and Demand Unit at Sydney Dental Hospital, ensuring efficient and patient-centred operations. By overseeing daily activities, you will play a vital role in shaping oral health services and enhancing patient experiences. The team values collaboration, innovation, and a commitment to excellence in healthcare.
You'll be responsible for
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Providing operational oversight
Ensuring efficient, patient-centred intake, triage, and waitlist management across Sydney Local Health District Oral Health Services.📊
Monitoring patient flow
Monitoring patient flow, triage outcomes, and appointment allocation to support compliance with NSW Health Oral Access Policy.🤝
Coordinating communication
Liaising daily with clinics, managers, and stakeholders to manage capacity, resolve operational issues, and escalate risks related to demand, staffing, and KPIs.What we're looking for
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Supervisory experience in health services
Demonstrated experience supervising staff in a health service environment.View fit
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Understanding of patient flow management
Knowledge of patient intake and triage processes in healthcare.View fit
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Strong communication skills
Ability to effectively communicate with multi-disciplinary teams.View fit
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