NSW Health
Patient Liaison Support officer
Mid levelPart-timeOfficeWollongong NSW 2500, AustraliaAdministrationCustomer service and supportPeople and culturePosted 5 days ago
About the job
The Patient Liaison Support Officer plays a crucial role in ensuring that patients are admitted to Wollongong Hospital with the correct financial classification. This position is all about providing exceptional customer service and managing various patient categories, making a significant impact on the hospital's revenue. The team thrives on collaboration and is dedicated to shaping healthier futures together.
You'll be responsible for
🏥
Ensuring patient admissions
Verifying that all patients are admitted with the correct financial classification, focusing on customer service.🔗
Liaising with stakeholders
Communicating with patients, relatives, and healthcare staff regarding financial classifications and admission processes.📊
Managing patient categories
Capturing all private and compensable patient categories, including those with private health insurance.What we're looking for
💼
Customer service experience
Demonstrated experience in providing exceptional customer service.View fit
📊
Financial classification knowledge
Understanding of patient financial classifications and insurance processes.View fit
🤝
Communication skills
Proven ability to liaise effectively with diverse stakeholders.View fit
View more
