Epworth3 followers15 jobs

Patient Services Officer

JuniorMid levelFull-timeOfficeEast Melbourne VIC 3002, AustraliaPosted 3 months agoVerified 3 months ago
Pending fitX of Y criteria met

About the job

The Patient Services Officer position at Epworth Freemasons offers an exciting opportunity to support patients throughout their healthcare journey. This role is crucial in ensuring a seamless experience from pre-admission to admission, while delivering exceptional customer service. The team thrives in a fast-paced environment, collaborating closely with clinical and administrative teams to make every patient feel valued.

You'll be responsible for

🏥

Admitting and discharging patients

Managing the admission and discharge processes to ensure a smooth patient journey.
📞

Responding promptly to enquiries and requests

Addressing patient and staff inquiries with urgency and professionalism.
📝

General administrative duties and entering patient’s details to create admissions

Performing administrative tasks to facilitate patient admissions and maintain accurate records.

Key criteria

💻

Strong computer literacy

Proven experience with various software and systems in healthcare.

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🔍

Attention to detail

Demonstrated ability to maintain accuracy in patient data entry.

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🤝

Customer service focus

Experience delivering exceptional service in a healthcare setting.

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5 criteria for this job
Strong computer literacy
Proven experience with various software and systems in healthcare.

View

Attention to detail
Demonstrated ability to maintain accuracy in patient data entry.

View

Customer service focus
Experience delivering exceptional service in a healthcare setting.

View

Prioritisation skills
Proven ability to manage multiple tasks effectively under pressure.

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Excellent communication skills
Demonstrated experience communicating clearly with patients and teams.

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