Red Energy2 followers8 jobs

Payment Assist Specialist

JuniorMid levelFull-timeHybridMelbourne VIC, AustraliaPosted 1 week agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

Join Red Energy's Payment Assist team, where you will be the supportive voice guiding customers through challenging times. This job is all about providing tailored solutions, assessing financial hardship eligibility, and establishing manageable payment plans, ensuring customers maintain essential energy services. The team thrives on empathy, active listening, and problem-solving, creating a positive impact in the lives of over 1.5 million customers across Australia.

You'll be responsible for

📞

Handling inbound customer calls

Navigating tailored solutions for customers facing financial hardship and ensuring they have access to essential energy services.
💰

Assessing financial hardship eligibility

Determining customer eligibility for financial assistance and creating manageable payment plans to support them during tough times.
🌟

Providing exceptional customer service

Using empathy and active listening to address customer concerns and provide effective solutions.

Key criteria

💼

Customer service experience

Minimum 12 months in retail, hospitality, or customer service.

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🤝

Empathy skills

Demonstrated ability to understand and support customer needs.

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🗣️

Active listening skills

Proven experience in effectively listening to customer concerns.

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Meet the team

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4 criteria for this job
Customer service experience
Minimum 12 months in retail, hospitality, or customer service.

View

Empathy skills
Demonstrated ability to understand and support customer needs.

View

Active listening skills
Proven experience in effectively listening to customer concerns.

View

Self-motivated attitude
Positive mindset with a proactive approach to challenges.

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