About the job
The Payments Operations Specialist job at ROLLER is all about owning the operational lifecycle of payments accounts, ensuring smooth onboarding, payouts, and monitoring. This position plays a crucial role in maintaining the efficiency of payment operations, which directly impacts the guest experiences ROLLER delivers. The team thrives on collaboration, innovation, and a shared passion for building a successful global business together.
You'll be responsible for
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Owning KYC and onboarding operations
Review verification cases, chase down missing information, and resolve errors that hold up merchant onboarding.💰
Monitoring payout operations
Investigate failed or delayed payouts and work negative balance cases through to resolution.🛠️
Building operational processes
Document and continuously improve operational processes as financial services products scale.Key criteria
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Payments operations experience
2-3 years in payments, banking, or fintech operations.View
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Attention to detail
Proven ability to spot errors and anomalies quickly.View
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Spreadsheet proficiency
Experience working extensively with spreadsheets and dashboards.View
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