BOQ Group25 jobs

People Services Analyst

Mid levelFull-timeHybridMelbourne VIC, AustraliaCustomer service and supportHuman resources consultingPeople operationsPosted 1 month ago
Pending fitX of Y criteria met

About the job

The People Services Analyst position offers an exciting opportunity for experienced HR professionals to join the People Shared Services team on a 12-month Max Term Contract. This role is vital in delivering a high-quality employee experience by providing timely and accurate support for HR and employee relations queries. The team values collaboration and innovation, creating a supportive environment where everyone can thrive.

You'll be responsible for

📞

Managing HR enquiries

Managing and resolving HR enquiries with a strong focus on case management and sound judgement.
🤝

Supporting employees and leaders

Providing guidance on Workday transactions, policy interpretation, and process navigation.
🤝

Collaborating with stakeholders

Working collaboratively with stakeholders to identify opportunities for process improvement and service enhancement.

Key criteria

📊

HR case management experience

Demonstrated experience managing HR or ER-related cases with professionalism.

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📈

Data analysis skills

Proven ability to analyze data or case trends for improvement.

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📜

HR policy knowledge

Solid understanding of HR policies and employment legislation.

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Meet the team

About the company

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
HR case management experience
Demonstrated experience managing HR or ER-related cases with professionalism.

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Data analysis skills
Proven ability to analyze data or case trends for improvement.

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HR policy knowledge
Solid understanding of HR policies and employment legislation.

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Confidentiality and judgement
Experience handling sensitive information with sound judgement.

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Workday proficiency
Confidence using Workday and Microsoft Office for HR tasks.

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