Principal Lead - Microsoft Dynamics Contact Centre
About the job
The job is about leading the Microsoft Dynamics 365 Contact Centre practice at NCS Australia, a company dedicated to innovation and collaboration. This position plays a crucial role in driving market growth and enhancing customer experiences through strategic leadership and technical expertise. The team thrives on curiosity, creativity, and resilience, working together to create a better tomorrow.
You'll be responsible for
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Contributing to pre-sales activities
Engaging in pre-sales activities and creating go-to-market collateral to support business growth.💡
Driving solution innovation
Leading the charge in developing innovative solutions for our clients.🔍
Overseeing client engagements
Ensuring best practice delivery by overseeing and leading client engagements.Key criteria
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Expert level knowledge of Microsoft Dynamics 365
Demonstrated expertise in Dynamics 365 Contact Centre implementations.View
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Extensive architectural experience
Proven background across Dynamics, Power Platform, and Azure.View
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Stakeholder management skills
Experience engaging and influencing C-level stakeholders effectively.View
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