Principal Lead - Microsoft Dynamics Contact Centre
About the job
The Microsoft Dynamics 365 Contact Centre Principal Lead position at NCS Australia is an exciting opportunity to drive growth and innovation within the Contact Centre business. This job is pivotal in shaping the customer lifecycle and ensuring exceptional delivery of services. The team thrives on collaboration, creativity, and a commitment to making a meaningful impact together.
You'll be responsible for
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Contributing to pre-sales activities
Engaging in pre-sales activities and creating go-to-market collateral to support business growth.💡
Driving solution innovation
Leading efforts to innovate solutions that enhance customer experiences and operational efficiency.👔
Overseeing client engagements
Leading client engagements to ensure best practice delivery and satisfaction.Key criteria
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Expert level knowledge of Microsoft Dynamics 365
Demonstrated expertise in Dynamics Contact Centre implementationsView
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Extensive architectural experience
Proven background across Dynamics, Power Platform, and AzureView
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Proven stakeholder management skills
Experience engaging and influencing C-level stakeholdersView
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