Principal Lead - Microsoft Dynamics Contact Centre
About the job
The job is about leading the Microsoft Dynamics 365 Contact Centre initiatives at NCS Australia. This position plays a vital role in driving growth and innovation within the Contact Centre business, ensuring high-quality delivery and client satisfaction. The team thrives on collaboration, creativity, and a shared commitment to making a meaningful impact.
You'll be responsible for
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Contributing to pre-sales activities
Engaging in pre-sales activities and creating go-to-market collateral to support business growth.🚀
Driving solution innovation
Leading efforts to innovate and enhance solutions within the Contact Centre space.👨💼
Overseeing client engagements
Leading client engagements to ensure best practice delivery and satisfaction.Key criteria
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Expert level knowledge in Microsoft Dynamics
Demonstrated expertise in Dynamics Contact Centre implementations.View
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Extensive architectural experience
Proven background across Dynamics, Power Platform, and Azure.View
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Proven stakeholder management skills
Experience engaging and influencing C-level stakeholders.View
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