ANZ23 followers32 jobs

Product Owner Quality and Coaching Product Owner Quality and Coaching

Mid levelFull-timeOfficeMelbourne VIC, AustraliaProductPosted 1 month agoVerified 9 hours ago
Pending fitX of Y criteria met

About the job

As a Product Owner – Quality & Coaching at ANZ, you will play a crucial role in enhancing quality, coaching, and performance uplift across the Australian Contact Centre network. This high-impact job offers the opportunity to simplify processes, modernise coaching through data, and embed continuous improvement into everyday experiences. ANZ values a collaborative and diverse environment, where every team member is encouraged to grow and contribute to a thriving community.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🚀

Owning and evolving product vision

Own and evolve the product vision and roadmap for Quality & Coaching across Australian contact centres, customer outcomes and regulatory expectations
🔗

Leading delivery of QA and coaching capabilities

Lead the end-to-end delivery of QA and coaching capabilities across voice and digital channels, partnering closely with Technology, Data, Risk, Legal, Operations and Change
💡

Enabling leaders with insights

Enable leaders and coaches with timely, actionable insights that support meaningful performance and development conversations

Key criteria

📊

Quality assurance framework experience

Proven experience owning quality assurance frameworks in contact centres.

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🛠️

Product ownership skills

Strong capability in managing product vision and backlog.

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📈

Coaching experience

Demonstrated ability to design effective coaching experiences.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Quality assurance framework experience
Proven experience owning quality assurance frameworks in contact centres.

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Product ownership skills
Strong capability in managing product vision and backlog.

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Coaching experience
Demonstrated ability to design effective coaching experiences.

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Risk and compliance knowledge
Deep understanding of risk, compliance, and assurance practices.

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Agile delivery experience
Experience working in agile environments with technology teams.

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