About the job
As a Product Owner – Quality & Coaching at ANZ, you will play a crucial role in enhancing quality, coaching, and performance uplift across the Australian Contact Centre network. This high-impact job offers the opportunity to simplify processes, modernise coaching through data, and embed continuous improvement into everyday experiences. ANZ values a collaborative and diverse environment, where every team member is encouraged to grow and contribute to a thriving community.
You'll be responsible for
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Owning and evolving product vision
Own and evolve the product vision and roadmap for Quality & Coaching across Australian contact centres, customer outcomes and regulatory expectations🔗
Leading delivery of QA and coaching capabilities
Lead the end-to-end delivery of QA and coaching capabilities across voice and digital channels, partnering closely with Technology, Data, Risk, Legal, Operations and Change💡
Enabling leaders with insights
Enable leaders and coaches with timely, actionable insights that support meaningful performance and development conversationsKey criteria
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Quality assurance framework experience
Proven experience owning quality assurance frameworks in contact centres.View
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Product ownership skills
Strong capability in managing product vision and backlog.View
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Coaching experience
Demonstrated ability to design effective coaching experiences.View
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