Product Owner (Senior Manager) – AI Agents and Customer Journeys, Business Banking
About the job
The Product Owner (Senior Manager) for AI Agents and Customer Journeys in Business Banking is a pivotal position that focuses on transforming customer interactions through AI-powered solutions. This job offers a unique opportunity to shape the future of customer servicing by defining and delivering innovative AI capabilities. The team thrives on collaboration, working closely with various departments to ensure that customer needs are met with effective and compliant solutions.
You'll be responsible for
📋
Owning and prioritising the backlog
Manage the backlog of AI expert agents and customer journey capabilities, ensuring alignment with customer needs and business goals.📝
Defining agent use cases
Translate customer and operational needs into clear use cases across various servicing channels.🤝
Collaborating with cross-functional teams
Work closely with engineers, architects, and data teams to deliver scalable and integrated AI solutions.Key criteria
📊
Product ownership experience
Demonstrated experience as a Product Owner in technology delivery.View
🔄
Agile delivery expertise
Proven capability in backlog management and sprint planning.View
🤝
Technical collaboration skills
Experience working closely with engineers and technical teams.View
View more
