Product Support Coordinator - South Bank, QLD
Mid levelFull-timeOfficeQueensland, AustraliaAdministrationCustomer service and supportPosted 3 days ago
About the job
As a Product Support Coordinator, you will embark on an exciting journey supporting global leisure procurement teams. Your contributions will be vital in managing day-to-day tasks and enhancing productivity through process efficiencies and AI integration. The team thrives on collaboration, innovation, and a commitment to creating a positive impact in the travel industry.
You'll be responsible for
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Managing supplier reporting
Conducting weekly supplier reporting for supply partners and generating necessary reports for internal and external stakeholders.📬
Queue management
Overseeing the Global Procurement queue, handling various tasks such as account administration, finance queries, and contract loading issues.📄
Supporting contract management
Collaborating with internal stakeholders to drive outcomes for connectivity connections and support for hotel integrations.Key criteria
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3+ years in product support or supply
Experience in the Travel & Tourism or Hotel industry is essential.View
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Proficiency in Salesforce and reporting
Ability to manage queues and generate supplier reports effectively.View
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Knowledge of AI and automation
Experience identifying opportunities for process improvements using AI.View
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