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Production Support Analyst - Payments (Officer)

Mid levelFull-timeHybridSydney NSW, AustraliaPosted 1 week agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

The Production Support Analyst job is all about ensuring the stability, integrity, and performance of critical payment systems. This position plays a vital role in the payment hyper care team, where proactive problem-solving and technical expertise are key to success. Team members thrive in a fast-paced, global environment, collaborating effectively to drive improvements and maintain high standards.

Meet the team

About the company

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You'll be responsible for

🤝

Managing stakeholders

Collaborating effectively with business and technical partners across multiple regions to ensure alignment and timely issue resolution.
📞

Communicating with clients

Serving as a technical point of contact for clients, providing timely updates and notifications on production issues via Symphony and other official communication channels.
📊

Monitoring production

Proactively monitoring end-to-end payment flows using tools like ITRS Geneos and Grafana dashboards to identify, analyze, and escalate potential issues.

Key criteria

💻

SQL and MongoDB proficiency

Strong hands-on experience with SQL and MongoDB tools.

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📊

Monitoring tools experience

Demonstrated experience with ITRS Geneos and Grafana.

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📝

Effective communication skills

Excellent written and verbal skills for diverse audiences.

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Think you're a good fit?See what the hiring team are looking for

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5 criteria for this job
SQL and MongoDB proficiency
Strong hands-on experience with SQL and MongoDB tools.

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Monitoring tools experience
Demonstrated experience with ITRS Geneos and Grafana.

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Effective communication skills
Excellent written and verbal skills for diverse audiences.

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Analytical skills
Proven ability to analyze complex technical issues effectively.

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Self-motivated drive
Eager to take ownership and thrive in dynamic environments.

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A meaningful career starts with a match

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