About the job
The Program Support Analyst job at Micromine is an exciting opportunity to support the design and deployment of customer surveys, capturing meaningful feedback that drives business growth. This position plays a crucial role in combining data, customer insights, and project support, working across two functions: Voice of the Customer and Project Delivery. The team values collaboration and engagement, ensuring a supportive environment where everyone can thrive and contribute to innovative solutions.
You'll be responsible for
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Developing dashboards
Creating and maintaining dashboards and reporting outputs aligned with business requirements.🔍
Validating data accuracy
Investigating anomalies and coordinating resolution of reporting discrepancies.📄
Producing regular reports
Generating reports on customer feedback and project outcomes to support decision-making.Key criteria
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1-3 years of experience in insights or analytics
Experience in reporting, analytics, or customer experience is essential.View
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Strong communication skills
Ability to engage stakeholders and clarify requirements effectively.View
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Experience with dashboards and reporting
Proven experience developing and maintaining reporting outputs.View
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