Flight Centre1 follower200 jobs

ProHub Solutions Specialist - South Bank, QLD

Mid levelFull-timeOfficeQueensland, AustraliaPosted 3 weeks agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

Join the Supply Operations division as a ProHub Solutions Specialist and play a critical role in resolving complex travel escalations while shaping the future of support across Flight Centre Travel Group. This unique opportunity allows you to combine expert travel knowledge, stakeholder management, and emerging AI and offshore support oversight in a fast-paced, dynamic environment. Based in the Global HQ in Brisbane, you will directly influence operational excellence across the business.

You'll be responsible for

🔄

Managing complex second-level escalations

Manage complex second-level escalations across Leisure, Corporate, and Independent brands, ensuring expert resolution of high-risk and post-departure issues.
✈️

Providing advanced support

Provide advanced fares, ticketing, and booking maintenance support across multiple GDS and fulfilment systems.
🧩

Leading complex problem solving

Lead complex problem solving, including root cause analysis, dispute resolution, and risk mitigation.

Key criteria

✈️

Travel industry experience

Minimum 3 years of experience in the travel industry.

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🔍

Problem-solving skills

Demonstrated ability to identify root causes and resolve issues.

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📞

Advanced communication skills

Proven verbal and written communication skills for stakeholder engagement.

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Meet the team

About the company

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5 criteria for this job
Travel industry experience
Minimum 3 years of experience in the travel industry.

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Problem-solving skills
Demonstrated ability to identify root causes and resolve issues.

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Advanced communication skills
Proven verbal and written communication skills for stakeholder engagement.

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Multi-GDS knowledge
Experience with multiple Global Distribution Systems is advantageous.

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Relationship management
Proven ability to build and maintain strong internal and external relationships.

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