Flight Centre1 follower200 jobs

Solutions Specialist x 2 - South Bank, QLD

Mid levelFull-timeOfficeQueensland, AustraliaPosted 5 days agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

The ProHub Solutions Specialist is a vital part of Supply Tech Ops, tackling complex escalations from consultants and travel managers across various brands. This job is all about blending deep problem-solving skills with quality oversight, ensuring that every consultant feels supported and empowered. The team thrives on collaboration and continuous improvement, making a real impact on the customer experience.

You'll be responsible for

⚙️

Resolving complex escalated issues

Addressing air and GDS issues that Level 1 support cannot resolve, ensuring a seamless experience for consultants and customers.
💻

Working across multiple GDS platforms

Utilizing expertise in Sabre, Amadeus, Travelport, and TPConnects to provide solutions.
🛠️

Building knowledge content

Creating and enhancing resources that empower consultants to solve issues independently.

Key criteria

✈️

Multi-GDS experience

Proven experience with Sabre, Amadeus, Travelport, and TPConnects.

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🔍

Problem-solving skills

Demonstrated ability to resolve complex escalated air and GDS issues.

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📚

Knowledge sharing

Experience building knowledge content and self-service tools for consultants.

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Meet the team

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3 criteria for this job
Multi-GDS experience
Proven experience with Sabre, Amadeus, Travelport, and TPConnects.

View

Problem-solving skills
Demonstrated ability to resolve complex escalated air and GDS issues.

View

Knowledge sharing
Experience building knowledge content and self-service tools for consultants.

View

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