Flight Centre1 follower200 jobs

ProHub Solutions Specialist x 2 - South Bank, QLD

Mid levelFull-timeOfficeQueensland, AustraliaPosted 5 days agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

The ProHub Solutions Specialist is a vital part of Supply Tech Ops, tackling complex escalations from consultants, advisors, and travel managers across various brands. This job is all about solving intricate problems while enhancing the knowledge base to prevent future issues. The team thrives on collaboration, quality oversight, and a commitment to delivering exceptional service.

You'll be responsible for

⚙️

Resolving escalated issues

Addressing complex air and GDS issues that Level 1 support cannot resolve, ensuring customer satisfaction.
📈

Enhancing quality of resolutions

Reviewing and improving the quality of solutions provided by offshore providers and AI agents.
📚

Building consultant capability

Creating and maintaining knowledge content and self-service tools to empower consultants.

Key criteria

🛫

Multi-GDS experience

Proven experience with Sabre, Amadeus, and Travelport.

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🔍

Problem-solving skills

Demonstrated ability to resolve complex escalated issues.

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📚

Knowledge building

Experience creating knowledge content for consultant training.

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Meet the team

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5 criteria for this job
Multi-GDS experience
Proven experience with Sabre, Amadeus, and Travelport.

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Problem-solving skills
Demonstrated ability to resolve complex escalated issues.

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Knowledge building
Experience creating knowledge content for consultant training.

View

Quality oversight
Background in reviewing and improving service quality standards.

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Analytical mindset
Experience identifying patterns and root causes in escalations.

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