Quality Assurance Specialist
About the job
This job at TAL is an exciting opportunity to contribute to the fair and consistent assessment of claims, ensuring trust at every moment that matters. By promoting a culture of risk management and continuous improvement, you will play a vital role in shaping the future of insurance. The team thrives on collaboration, inclusivity, and support, making it a fantastic environment for personal and professional growth.
You'll be responsible for
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Leading QA reviews
Lead QA reviews and thematic deep dives to identify any issues impacting claims quality and customer outcomes.📊
Translating data insights
Translate data, file reviews, and stakeholder insight into clear root cause analysis, not just surface-level findings.📈
Delivering evidence-based insights
Deliver sharp, evidence based insights that inform decision making at Head of and GM level.Key criteria
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Claims quality assurance experience
Experience in claims quality assurance or similar environments is essential.View
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Analytical and critical thinking skills
Strong capability to analyze data and identify root causes.View
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Confident communication skills
Ability to influence stakeholders at multiple levels effectively.View
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