About the job
The Quality Specialist position at HomeMade is a fantastic opportunity to contribute to the care and support sector by ensuring high-quality services for customers. This role is vital in managing incidents and complaints, helping to create a positive impact on the lives of older people. Join a passionate team dedicated to making a meaningful difference while embracing a culture of collaboration and continuous improvement.
You'll be responsible for
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Investigating incidents
Responding to and investigating customer incidents and complaints, working closely with clients and internal teams for timely resolutions.📋
Managing complaints
Following best-practice complaint management processes to ensure positive outcomes for customers and the business.🔍
Conducting audits
Conducting regular file and phone audits in line with the internal schedule to ensure compliance and quality standards.Key criteria
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Experience in incident and complaint management
Demonstrated experience managing incidents and complaints in aged care or healthcare settings.View
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Understanding of quality standards
Familiarity with regulatory frameworks and quality standards in the aged care sector.View
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Strong analytical and problem-solving skills
Proven ability to analyze issues and implement effective solutions.View
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