Allianz Australia4 followers
Recovery Officer
About the job
The Recovery Officer position at Allianz is all about providing exceptional service to customers while successfully negotiating debt recovery. This job plays a crucial role in maximizing financial benefits for the company while ensuring that customers feel valued and understood. The team thrives on collaboration, inclusivity, and a commitment to making a positive impact in the community.
You'll be responsible for
📞
Providing quality service
Through a phone-first approach, provide quality service to customers while negotiating successful debt recovery from third parties.🤝
Building customer loyalty
Deliver a consistent and positive customer service that exceeds customer expectations and builds loyalty.✅
Processing recovery claims
Ensure a timely and effective response to customer needs and the accurate processing of recovery claims while adhering to AAL phone standards.Key criteria
📞
Customer service experience
Demonstrated experience providing quality service to customers.View
📊
Claims management experience
Experience in claims management within a complex insurance environment.View
📝
Attention to detail
Proven ability to complete tasks accurately and identify inconsistencies.View
View more