Allianz Australia4 followers
Recovery Officer
About the job
The Recovery Officer position at Allianz is all about providing exceptional customer service while effectively managing debt recovery. This job plays a crucial role in ensuring financial benefits for Allianz and fostering customer loyalty. The team thrives on inclusivity, collaboration, and a commitment to making a positive impact in the community.
You'll be responsible for
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Providing quality service
Through a phone-first approach, provide quality service to customers while negotiating successful debt recovery from third parties.🤝
Building customer loyalty
Deliver a consistent and positive customer service that exceeds customer expectations and builds loyalty.✅
Managing recovery claims
Ensure a timely and effective response to customer needs and the accurate processing of recovery claims while adhering to AAL phone standards.Key criteria
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Customer service experience
Demonstrated experience providing quality service in customer-focused environments.View
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Claims management experience
Experience in claims management within a complex insurance organization.View
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Attention to detail
Proven ability to complete tasks accurately and identify inconsistencies.View
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