Customer Service & Admin Support Officer
About the job
The Customer Service and Administration Support Officer plays a vital role in delivering high-quality administrative support and front-line customer service. This position is essential for triaging customer enquiries related to agricultural, natural resource management, and biosecurity issues. The team thrives on collaboration and continuous improvement, ensuring that every interaction is positive and impactful.
You'll be responsible for
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Providing administrative support
Offering comprehensive administrative support across systems, records, landholder data, events, fleet, finance, and correspondence.📣
Managing customer feedback
Supporting customer service plans, feedback handling, and stakeholder engagement to promote LLS functions.🚨
Participating in emergency responses
Undertaking designated roles in biosecurity emergency responses at local and state levels.Key criteria
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Customer service experience
Demonstrated experience delivering high-quality front-line customer service.View
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Team collaboration skills
Experience working collaboratively in a team environment.View
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Strong communication skills
Proven ability to communicate effectively and solve problems.View
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