Referrer Help Desk (RHD) Officer
About the job
This job is about joining Queensland X-Ray as a Referrer Help Desk Officer, where you will be part of a dynamic team dedicated to providing exceptional customer service in the healthcare industry. The role is crucial in ensuring that referrers, patients, and doctors receive the support they need, all while fostering a caring and professional environment. The team values collaboration, ongoing learning, and a supportive culture, making it a fantastic opportunity for anyone looking to grow in their career.
You'll be responsible for
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Providing outstanding service
Delivering high-quality support to referrers, patients, and doctors through effective communication and assistance.📞
Handling phone-based inquiries
Managing incoming calls and providing technical support while ensuring a positive experience for all callers.🔒
Maintaining confidentiality
Upholding strict confidentiality protocols to protect patient information and ensure trust in the service provided.Key criteria
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Excellent communication skills
Demonstrated ability to communicate effectively with diverse stakeholders.View
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Proficiency in multiple computer programs
Experience navigating various software platforms for technical support.View
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Strong attention to detail
Ability to maintain accuracy in a fast-paced environment.View
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