Regional Service Manager
About the job
The Regional Service Manager at BYD Australia Pty Ltd plays a pivotal role in providing strategic oversight and operational leadership across the BYD Dealer Network. This job is all about fostering strong partnerships, ensuring adherence to dealership standards, and driving continuous improvement in customer experience outcomes. The team thrives on collaboration, innovation, and a commitment to excellence, making it an exciting opportunity for those ready to make an impact.
You'll be responsible for
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Providing strategic oversight
Offering strategic oversight and operational leadership across the BYD Dealer Network to enhance service delivery.🚀
Driving continuous improvement
Fostering continuous improvement in customer experience, service retention, and loyalty across each service centre.🛠️
Managing customer complaints
Overseeing customer complaints and special incidents within the region to ensure satisfaction and brand integrity.Key criteria
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OEM experience in Aftersales or Sales
Demonstrated experience in OEM Aftersales or Sales environments.View
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Strong relationship-building skills
Proven ability to cultivate partnerships with key stakeholders.View
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Business acumen and strategic thinking
Experience in strategic planning aligned with service standards.View
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