Regional Service Manager
About the job
The Regional Service Manager at BYD Australia plays a pivotal role in driving operational excellence across the Dealer Network. This job is all about fostering strong partnerships, ensuring adherence to standards, and enhancing customer experience. BYD values collaboration and innovation, creating a supportive environment where team members can thrive and contribute to the company's rapid expansion.
You'll be responsible for
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Providing strategic oversight
Offering operational leadership across the BYD Dealer Network to ensure brand integrity and sustainable growth.🏢
Conducting on-site visits
Regularly visiting dealerships to provide Aftersales support and assess service standards.📞
Managing customer complaints
Overseeing customer complaints and special incidents within the region to enhance service quality.Key criteria
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OEM experience in Aftersales or Sales
Demonstrated experience in OEM Aftersales or Sales environments.View
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Strong stakeholder relationship skills
Proven ability to build and maintain relationships with key stakeholders.View
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Strategic business acumen
Experience thinking strategically while upholding service standards.View
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