About the job
The job is about joining Zscaler as a Renewals Specialist, where you will play a crucial role in protecting and growing Annual Recurring Revenue (ARR) while accelerating renewal cycles. Your impact matters more than your title, and you will thrive in an environment that values innovation and collaboration. The team is focused on achieving high-quality results quickly, fostering a culture of execution centered on customer obsession.
You'll be responsible for
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Partnering with account executives
Collaborating with Account Executives and Sales Leadership to ensure renewals in the supported region are addressed on timeđ
Monitoring account health
Keeping an eye on account health and customer risk signals to surface churn risks and growth opportunitiesđ
Leading renewal forecast calls
Leading structured renewal forecast cadence calls with account teams for the current and future quartersKey criteria
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Proven experience in renewals or sales
Demonstrated background in Sales, Deal Desk, or Renewal OperationsView
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Strong commercial acumen
Solid understanding of SaaS and revenue recognition principlesView
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Proficiency with CRM and CPQ tools
Experience using tools to manage customer relationships and pricingView
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