Accor Hotels
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Reservations Agent (FIT/Groups)

JuniorMid levelFull-timeHybridPerth WA, AustraliaPosted 3 hours agoVerified 6 days ago
Pending fitX of Y criteria met

About the job

This job is all about creating memorable experiences for groups staying at the hotel. By managing group bookings and liaising with various stakeholders, you play a crucial role in ensuring everything runs smoothly. The team values collaboration, attention to detail, and a passion for hospitality, making it a fantastic opportunity to grow and thrive in a supportive environment.

You'll be responsible for

📅

Managing group bookings

Taking over the management of group blocks from confirmation to departure, ensuring all details are accurately handled.
🤝

Liaising with stakeholders

Communicating effectively with group contacts and hotel departments to ensure a seamless group experience.
📞

Handling guest inquiries

Addressing guest complaints and enquiries professionally, ensuring satisfaction and maintaining positive relationships.

Key criteria

📅

Group management experience

Proven experience managing group bookings and reservations.

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💻

Opera system proficiency

Strong working knowledge of Opera for reservations management.

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📊

Reporting skills

Experience producing reports and statistics for management.

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3 criteria for this job
Group management experience
Proven experience managing group bookings and reservations.

View

Opera system proficiency
Strong working knowledge of Opera for reservations management.

View

Reporting skills
Experience producing reports and statistics for management.

View

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