About the job
As a Reservations Agent at Accor, you will play a vital role in delivering exceptional hospitality experiences. Your work will directly impact customer satisfaction as you assist guests with their reservations and inquiries. The team thrives on collaboration and a positive atmosphere, ensuring that every Heartist® feels valued and empowered.
You'll be responsible for
📞
Responding to customer inquiries
Handling phone calls, emails, and messages from customers regarding reservations and inquiries.📝
Assisting customers with reservations
Helping customers select appropriate options based on their needs and preferences.📂
Maintaining organized records
Keeping an up-to-date record of customer interactions and bookings to ensure smooth operations.Key criteria
🗣️
Exceptional communication skills
Demonstrated verbal and written communication abilities.View
🕒
Strong multitasking skills
Proven ability to manage multiple tasks efficiently.View
🔍
Attention to detail
Experience ensuring accuracy in reservation details and records.View
View more