Accor Hotels
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Reservations Agent (FIT/Groups)

JuniorMid levelFull-timeHybridPerth WA, AustraliaPosted 5 hours agoVerified 6 days ago
Pending fitX of Y criteria met

About the job

This job is all about creating memorable experiences for groups staying at the hotel. By managing group bookings and liaising with various stakeholders, you play a crucial role in ensuring everything runs smoothly. The team values collaboration, attention to detail, and a passion for hospitality, making it a fantastic opportunity to grow and thrive in a supportive environment.

You'll be responsible for

📅

Managing group bookings

Taking over the management of group blocks from confirmation to departure, ensuring all details are accurately handled.
🤝

Liaising with stakeholders

Communicating effectively with group contacts and hotel departments to ensure a seamless group experience.
📞

Handling guest inquiries

Addressing guest complaints and enquiries professionally, ensuring satisfaction and maintaining positive relationships.

Key criteria

📅

Group management experience

Proven experience managing group bookings and reservations.

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💻

Opera system proficiency

Strong working knowledge of Opera for reservations management.

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📊

Reporting skills

Experience producing reports and statistics for management.

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Meet the team

About the company

Apply on Accor Hotels
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

3 criteria for this job
Group management experience
Proven experience managing group bookings and reservations.

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Opera system proficiency
Strong working knowledge of Opera for reservations management.

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Reporting skills
Experience producing reports and statistics for management.

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