About the job
The job is about being the first point of contact for guests, assisting them with their reservations to ensure a seamless experience at Novotel Perth Murray Street. This position plays a vital role in maintaining high standards of service and guest satisfaction. The team thrives on collaboration, energy, and a shared passion for hospitality.
You'll be responsible for
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Assisting with reservations
Helping guests with individual and group reservations to ensure a smooth start to their stay.✅
Overseeing accuracy of reservations
Maintaining accuracy in room blocks, reservations, and rate codes to optimize guest experiences.🛠️
Troubleshooting guest issues
Resolving guest issues or escalating them to the appropriate department when necessary.Key criteria
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Experience with OPERA system
Proven experience using OPERA or similar property management systems.View
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Service-oriented mindset
Demonstrated commitment to providing exceptional guest service.View
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Strong communication skills
Confident and articulate communication with guests and team members.View
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