Marriott3 followers147 jobs

Reservations Agent

JuniorFull-timeHybridPort Douglas QLD 4877, AustraliaAdministrationCustomer servicePosted 2 weeks agoVerified 1 day ago
Pending fitX of Y criteria met

About the job

The Reservations Agent position at Sheraton is all about creating meaningful connections and experiences for guests. This job plays a crucial role in ensuring that every guest feels valued and welcomed, contributing to the overall success of the hotel. The team thrives in a supportive and community-focused environment, where collaboration and a sense of belonging are at the forefront.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📞

Handling incoming calls

Managing all incoming calls to the hotel and directing them to the appropriate departments to ensure smooth communication.
📝

Analyzing and updating guest requests

Creating tailored experiences for guests by effectively managing and responding to their requests and needs.
🤝

Building relationships with guests

Engaging with guests to foster strong connections, encouraging future bookings through exceptional service.

Key criteria

📞

Strong communication skills

Demonstrated written and verbal communication skills for guest interactions.

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🏨

Hospitality experience

Relevant experience in a similar hospitality role is essential.

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🇦🇺

Working rights in Australia

Valid working rights in Australia for employment eligibility.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Strong communication skills
Demonstrated written and verbal communication skills for guest interactions.

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Hospitality experience
Relevant experience in a similar hospitality role is essential.

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Working rights in Australia
Valid working rights in Australia for employment eligibility.

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Self-motivated attitude
Proven ability to thrive in a fast-paced environment.

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Relationship-building skills
Experience in building relationships with guests for future bookings.

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