About the job
This job is all about creating memorable experiences for guests by processing their reservation requests and addressing their needs. The impact of this position is significant, as it directly contributes to guest satisfaction and revenue maximization. The team thrives on collaboration, professionalism, and a genuine passion for service.
You'll be responsible for
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Processing reservations
Handling all reservation requests, changes, and cancellations received by phone, fax, or mail.📜
Explaining policies
Verifying room availability and explaining guarantee, special rate, and cancellation policies to callers.👔
Maintaining professionalism
Following company policies and ensuring a clean and professional appearance while protecting guest privacy.Key criteria
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Reservation processing experience
Experience managing reservation requests via phone, fax, or mail.View
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Knowledge of room types and rates
Understanding of various room types and their corresponding rates.View
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Professional communication skills
Ability to communicate clearly and professionally with guests.View
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