Marriott8 followers192 jobs

Reservations Agent

JuniorFull-timeHybridGold Coast, QLD, AustraliaPosted 2 months agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

This job is all about creating memorable experiences for guests by processing their reservation requests and addressing their needs. The impact of this position is significant, as it directly contributes to guest satisfaction and revenue maximization. The team thrives on collaboration, professionalism, and a genuine passion for service.

Meet the team

About the company

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You'll be responsible for

📅

Processing reservations

Handling all reservation requests, changes, and cancellations received by phone, fax, or mail.
📜

Explaining policies

Verifying room availability and explaining guarantee, special rate, and cancellation policies to callers.
👔

Maintaining professionalism

Following company policies and ensuring a clean and professional appearance while protecting guest privacy.

Key criteria

📞

Reservation processing experience

Experience managing reservation requests via phone, fax, or mail.

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🏨

Knowledge of room types and rates

Understanding of various room types and their corresponding rates.

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💬

Professional communication skills

Ability to communicate clearly and professionally with guests.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

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5 criteria for this job
Reservation processing experience
Experience managing reservation requests via phone, fax, or mail.

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Knowledge of room types and rates
Understanding of various room types and their corresponding rates.

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Professional communication skills
Ability to communicate clearly and professionally with guests.

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Team collaboration experience
Experience working collaboratively to achieve common goals.

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Commitment to confidentiality
Demonstrated ability to maintain confidentiality of guest information.

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