About the job
This job is all about providing exceptional service to guests by processing their reservation requests and ensuring their needs are met. The impact of this position is significant, as it directly contributes to guest satisfaction and the overall success of the hospitality experience. The team values collaboration, professionalism, and a commitment to well-being, creating an environment where everyone can thrive.
You'll be responsible for
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Processing reservations
Handling all reservation requests, changes, and cancellations received by phone, fax, or mail.📜
Explaining policies
Clarifying guarantee, special rate, and cancellation policies to callers.👔
Maintaining professionalism
Ensuring a clean and professional appearance while adhering to company policies and procedures.Key criteria
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Reservation system experience
Experience inputting and accessing data in reservation systems.View
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Guest service skills
Demonstrated ability to anticipate and address guest needs.View
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Communication proficiency
Clear and professional language skills for effective communication.View
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