Marriott9 followers306 jobs

Multi Property Reservations Agent

JuniorPart-timeHybridMelbourne VIC, AustraliaPosted 1 month agoVerified 21 hours ago
Pending fitX of Y criteria met

About the job

This job is all about creating memorable experiences for guests by managing reservations and providing exceptional customer service. The impact of this role is significant, as it directly influences guest satisfaction and the overall success of the property. The team thrives on collaboration, professionalism, and a shared commitment to excellence.

Meet the team

About the company

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You'll be responsible for

📅

Processing reservations

Process all reservation requests, changes, and cancellations, ensuring guest needs are met and documented accurately.
👔

Maintaining professionalism

Follow company policies and procedures, ensuring a clean and professional appearance while maintaining confidentiality.
🌟

Providing exceptional service

Anticipate and address guests’ service needs, assisting individuals with disabilities and responding to concerns with care.

Key criteria

📞

Reservation system experience

Experience inputting and accessing data in reservation systems.

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🤝

Guest service skills

Demonstrated ability to anticipate and address guest needs.

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📋

Clear communication skills

Proven experience using professional language in customer interactions.

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4 criteria for this job
Reservation system experience
Experience inputting and accessing data in reservation systems.

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Guest service skills
Demonstrated ability to anticipate and address guest needs.

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Clear communication skills
Proven experience using professional language in customer interactions.

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Team collaboration experience
Experience developing positive working relationships with team members.

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