Journey Beyond
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Reservations Consultant | Grand Pacific Tours

JuniorMid levelFull-timeHybridMoonee Ponds VIC 3039, AustraliaPosted 4 days agoVerified 19 hours ago
Pending fitX of Y criteria met

About the job

This job is all about being part of a team that shares special places and shapes lasting memories with Australia’s leading experiential tourism business. As a Reservations Consultant, you will play a vital role in connecting guests to unforgettable experiences while providing outstanding customer service. The team values organisation, detail orientation, and a passion for travel, creating an environment where everyone can thrive.

You'll be responsible for

🤝

Providing outstanding customer service

Provide outstanding customer service across all prospective and current customer interactions.
📞

Converting enquiries into bookings

Convert enquiries into confirmed bookings through effective questioning, active listening, product matching and confident sales conversations.
📈

Promoting products and experiences

Promote relevant products and experiences through proactive upselling and cross-selling.

Key criteria

✈️

Customer service experience

2–3 years in reservations, sales, or customer service.

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💬

Strong communication skills

Demonstrated ability in effective questioning and active listening.

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📊

Sales experience

Proven track record of converting enquiries into bookings.

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View more

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5 criteria for this job
Customer service experience
2–3 years in reservations, sales, or customer service.

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Strong communication skills
Demonstrated ability in effective questioning and active listening.

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Sales experience
Proven track record of converting enquiries into bookings.

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Data entry skills
Accurate data management across multiple systems is essential.

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Proficiency in Microsoft Office
Experience with Word, Excel, and Outlook is required.

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