Resident Relations Coordinator - Retirement Living Villages
About the job
This job is about creating a welcoming environment for residents at McQuoin Park, where care goes both ways. The impact of this role is significant, as it enhances the daily lives of older people through exceptional customer service and community engagement. The team values collaboration, autonomy, and a genuine passion for connecting with others.
You'll be responsible for
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Creating a welcoming reception experience
Providing a warm and personable reception for residents, employees, guests, and visitors.đ
Coordinating village activities and services
Managing activities and events that enhance daily life for residents, ensuring they thrive.đ
Responding to resident feedback
Ensuring residents feel heard and resolving or escalating complaints as needed.Key criteria
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Strong communication skills
Ability to build meaningful relationships with older people.View
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Interpersonal skills
Experience engaging with residents, visitors, and service providers.View
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Coordination experience
Proven ability to manage multiple tasks and events effectively.View
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