ResMed
JuniorPart-timeOfficeJoondalup WA 6027, AustraliaAdministrationSalesCustomer servicePosted 4 months ago
View your fit0 of 9 criteria met
About the job
The Customer Support job is all about providing exceptional service and support to customers regarding ResMed products and services. This role plays a crucial part in ensuring customer satisfaction and identifying sales opportunities. The team thrives on collaboration, innovation, and creating a diverse and inclusive culture that encourages individual expression.
You'll be responsible for
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Communicating with customers
Engaging with customers daily via telephone, email, chat, or social media to check on therapy status and assist with orders.📦
Handling customer orders
Managing orders for medical supplies and equipment while maintaining client account records.📝
Documenting inquiries
Recording technical and customer-reported problems in a ticketing system with recommended resolutions.What we're looking for
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Customer service experience
Minimum of 1 year in customer service roles.View fit
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Order processing skills
Experience handling customer orders for medical supplies.View fit
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Cross-functional collaboration
Ability to work with various departments to achieve goals.View fit
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