Accor Hotels13 followers466 jobs

Rooms Operations Manager

Mid levelFull-timeOfficeSydney NSW, AustraliaPosted 5 days agoVerified 6 days ago
Pending fitX of Y criteria met

About the job

This job is about leading the Rooms Operations at Novotel Sydney Darling Square, ensuring that both Housekeeping and Front Office departments operate smoothly. The impact of this role is significant, as it directly influences guest experiences and satisfaction. The team thrives on collaboration and is committed to developing each other while maintaining high standards.

You'll be responsible for

🏁

Leading operations

Lead the daily operations of Housekeeping and Front Office departments to ensure efficient operations, delivering a seamless guest journey from arrival to departure.
🌟

Inspiring teams

Inspire, coach and develop department leaders and team members to deliver exceptional guest service.
📊

Monitoring satisfaction

Monitor guest satisfaction, responding proactively to feedback and implementing service improvements.

Key criteria

🏨

Hotel operations management experience

Proven experience managing hotel rooms operations, including Front Office and Housekeeping.

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📊

Opera Cloud knowledge

Strong knowledge of hotel systems, specifically Opera Cloud.

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🤝

Team development skills

Demonstrated ability to inspire and develop engaged teams.

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Meet the team

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4 criteria for this job
Hotel operations management experience
Proven experience managing hotel rooms operations, including Front Office and Housekeeping.

View

Opera Cloud knowledge
Strong knowledge of hotel systems, specifically Opera Cloud.

View

Team development skills
Demonstrated ability to inspire and develop engaged teams.

View

Effective communication skills
Excellent communication skills for problem-solving and decision-making.

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