About the job
This job at Optus is all about providing essential operational and analytical support to ensure smooth deal execution and commercial performance in international voice services. By driving timely issue resolution, you will play a key role in enabling revenue and margin growth in the wholesale space. The team thrives on collaboration and values diverse perspectives, creating a vibrant workplace where everyone can contribute to success.
You'll be responsible for
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Executing and managing daily routing changes
Execute and manage daily routing changes, ensuring all updates align with commercial objectives and international traffic requirements.📋
Supporting end-to-end deal management
Support end-to-end deal management by preparing pricing inputs, entering Volume Commitments (VCs) and Transit Swaps into IVMS, and coordinating agreement execution and compliance.🕵️♂️
Investigating and actioning fraud alerts
Investigate and action fraud alerts, traffic anomalies, or quality issues, coordinating timely resolution with internal teams and international partners.Key criteria
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Wholesale voice or telecom operations experience
Experience in carrier relations and interconnects for effective operations.View
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Analytical skills with Excel and BI tools
Strong capability in pricing analysis and margin monitoring.View
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Knowledge of voice QoS KPIs
Understanding of ASR and ACD for traffic optimisation decisions.View
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