Optus11 followers85 jobs

Sales Support Specialist

JuniorMid levelFull-timeHybridSydney NSW, AustraliaAdministrationSalesPosted 3 months agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

This job at Optus is all about providing essential operational and analytical support to ensure smooth deal execution and commercial performance in international voice services. By driving timely issue resolution, you will play a key role in enabling revenue and margin growth in the wholesale space. The team thrives on collaboration and values diverse perspectives, creating a vibrant workplace where everyone can contribute to success.

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🔄

Executing and managing daily routing changes

Execute and manage daily routing changes, ensuring all updates align with commercial objectives and international traffic requirements.
📋

Supporting end-to-end deal management

Support end-to-end deal management by preparing pricing inputs, entering Volume Commitments (VCs) and Transit Swaps into IVMS, and coordinating agreement execution and compliance.
🕵️‍♂️

Investigating and actioning fraud alerts

Investigate and action fraud alerts, traffic anomalies, or quality issues, coordinating timely resolution with internal teams and international partners.

Key criteria

📞

Wholesale voice or telecom operations experience

Experience in carrier relations and interconnects for effective operations.

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📊

Analytical skills with Excel and BI tools

Strong capability in pricing analysis and margin monitoring.

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🔍

Knowledge of voice QoS KPIs

Understanding of ASR and ACD for traffic optimisation decisions.

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A meaningful career starts with a match

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View your fit

5 criteria for this job
Wholesale voice or telecom operations experience
Experience in carrier relations and interconnects for effective operations.

View

Analytical skills with Excel and BI tools
Strong capability in pricing analysis and margin monitoring.

View

Knowledge of voice QoS KPIs
Understanding of ASR and ACD for traffic optimisation decisions.

View

Contract administration skills
Ability to manage agreements and communicate effectively under pressure.

View

Awareness of telco fraud and risk
Experience coordinating responses to fraud incidents and anomalies.

View