TPG Telecom20 jobs

Scam Monitoring Officer

Mid levelFull-timeHybridSydney NSW, AustraliaCustomer service and supportDataInformation technologyPosted 4 hours ago
View your fit0 of 9 criteria met

About the job

As a Scam Monitoring Officer at TPG Telecom, you will play a crucial role in safeguarding customers from fraud risks and scams. Your work will directly impact the integrity of TPG Telecom’s services and the trust of its customers. The team thrives on collaboration and continuous improvement, ensuring a vibrant and connected community.

You'll be responsible for

🚫

Identifying and blocking scam communications

Proactively identifying and blocking scam communications across the TPG Telecom network to protect customers.
⚙️

Enhancing and optimising scam detection processes

Improving efficiency and effectiveness of scam detection and prevention processes.
🔎

Researching and analysing fraud methods

Investigating potential incidents and tracking fraud and scam methods across the network.

Skills you'll need

🔍

Strong analytical skills

Ability to analyze data and identify trends, particularly in relation to fraud and scams.
💻

Proficient in SQL and MS Suite, particularly Excel

Skilled in using SQL for database management and Excel for data analysis and reporting.
🗣️

High level of verbal and written communication

Excellent communication skills to interact with diverse stakeholders and convey findings effectively.
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Meet the team

About the company

View your fit

0 of 5 criteria met
Strong analytical skills
Experience analyzing data to identify fraud risks and trends.

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Proficiency in SQL and Excel
Demonstrated ability to utilize SQL and Excel for data analysis.

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Effective communication skills
Experience conveying findings clearly to diverse stakeholders.

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Relationship-building ability
Proven experience establishing strong connections with colleagues.

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Problem-solving skills
Experience identifying root causes and developing strategic solutions.

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